Frequently Asked Questions

I can’t find an item on your website. Does it mean it’s not available?

No. We produce many custom products. Contact us with specifications, or mail a sample and we’ll provide a quote to you.

 

I don’t have an eps file or vector file for my logo. What can I do?

No problem. Our designer can convert any file into a vector based file for a charge.

 

What is your Privacy Policy?

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

 

What is your Return Policy?

100% satisfaction guaranteed. If you are dissatisfied with your non-custom order for any reason, you can return your items for a prompt refund or exchange. Refund requests must be made within 30 days. Please mail your package in a prepaid, traceable method to the address on the packing slip. Include a copy of the packing slip with return.

 

What is your Shipping Policy?

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the total weight of your order. We reserve the right to select an alternate carrier for your order based on available rates and other conditions.